Customer Story
Revolutionizing the Service Industry: ISS World’s approach to helping its workers
INDUSTRY
Services
REGION
Global
KEY FEATURES
- Host Discovery service to identity applications
- Identity Analytics highlight exposures
- Out-of-the-box Identity Connectors integrate apps to your IAM stack
Ready to start?
Get a demo →
Customer Story
Revolutionizing the Service Industry: ISS World’s approach to helping its workers
Revolutionizing the Service Industry
With origins back in 1901, when it offered watchmen to protect local businesses, ISS World at its peak employed more than 500,000 people who provided a range of services - security, cleaning, food and more - in 50 countries all around the world. The founding principle, that still remains today, is that people make places. And investing in people is the key to their business success.
Of note, unlike many other service providers, all staff members are employees rather than contractors. The company’s ambition is to ensure that everyone earns a “living wage” rather than “minimum wage” and are trained to continually improve their skills.
Of note, unlike many other service providers, all staff members are employees rather than contractors. The company’s ambition is to ensure that everyone earns a “living wage” rather than “minimum wage” and are trained to continually improve their skills.
INDUSTRY
Services
REGION
Global
KEY FEATURES
- Host Discovery service to identity applications
- Identity Analytics highlight exposures
- Out-of-the-box Identity Connectors integrate apps to your IAM stack
Ready to start?
Get a demo →
Revolutionizing the Services Industry
With origins back in 1901, when it offered watchmen to protect local businesses, ISS World at its peak employed more than 500,000 people who provided a range of services- security, cleaning, food and more- in 50 countries all around the world.
The founding principle, that still remains today, is that people make places. And investing in people is the key to their business success. Of note, unlike many other service providers, all staff members are employees rather than contractors. The company’s ambition is to ensure that everyone earns a “living wage” rather than “minimum wage” and are trained to continually improve their skills.
The founding principle, that still remains today, is that people make places. And investing in people is the key to their business success. Of note, unlike many other service providers, all staff members are employees rather than contractors. The company’s ambition is to ensure that everyone earns a “living wage” rather than “minimum wage” and are trained to continually improve their skills.
Using Technology to Empower People
After growing through acquisition (600 companies) in the early 2000s in order to provide customers with one provider for Integrated Facility Services, the company depended on highly diversified systems in support of their people. However, this diversification impacted efficiency and profitability, giving rise to both focus in business lines and geographies as well as a strategic “One ISS” initiative to standardize systems.
The vision was to “digitize blue collaring” through the use of technology to help the day to day workers. It covered everything from employee scheduling and payments to control of “smart tech” in the customer facilities. Of course, with people at the heart of each service, the identities of those people were foundational to the technology they utilized.
The vision was to “digitize blue collaring” through the use of technology to help the day to day workers. It covered everything from employee scheduling and payments to control of “smart tech” in the customer facilities. Of course, with people at the heart of each service, the identities of those people were foundational to the technology they utilized.
“The implementation of Orchid Security will have reduced the inherent friction that comes with manually onboarding applications from so many different countries and service business, improving agility and the service ISS staff provides to customers.”
Martin Petersen
CISO, ISS
Automating Identity from “Hire Through Retire”
Starting in 2021, the identity and access management team embarked on major projects to introduce the concept of global identity enabled by Microsoft single-sign on as well as consistent governance from first “hire to retire” and development in between with Sailpoint. These systems to ensure that the right people had access to the right systems at the right time…all the time. Martin recognizes the major effort this entails today, recognizing that “Our IAM team works tirelessly with local IT to push through the natural challenges that accompany integration of non-standard systems to the central IAM and IGA stack. Of course, with 1400+ applications in 30 different countries, this is an ongoing endeavor.”
A Key Element of 2024 Strategy Refresh
For its next phase, which accompanies the broader 2024 Strategy Refresh and continues through 2028, CISO Martin Petersen has continued to map out the company’s identity journey with the help of Orchid Security.
Specifically, to:
1. Ensure that the IAM team has identified all applications in use all around the world, in order to determine which the business should sunset vs. retain and modernize;
2. Analyze the native identity flows for those applications remaining in use, to ensure they are all fully-integrated with the SSO system mentioned earlier, enforcing a policy of “no identity no access”; and
3. Implement new analytics to identify identity exposure.
Reducing Friction to Onboard Applications and Manage Identity Lifecycle
By the end of the 2024 Strategy Refresh, Martin expects that “the implementation of Orchid Security will have reduced the inherent friction that comes with manually onboarding applications from so many different countries and service business, improving agility and the service ISS staff provides to customers.” Further, this initiative should also ease the daily burden on local IT teams as they enable and support ISS staff every day and improve compliance with ever-evolving data privacy and other regulations; which grow stricter every year.
In 2021, the Strategic Plan the five key elements included “service products built on leading technology platforms.” Efficient identity and access management across these systems on which ISS staff depend will be instrumental to success.
In 2021, the Strategic Plan the five key elements included “service products built on leading technology platforms.” Efficient identity and access management across these systems on which ISS staff depend will be instrumental to success.
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